Thanks to TheBadwrench for solving what 5 HP virtual servants, printer diagnosers and other apps could not: The problem – you try to print color but the print keeps defaulting to monochrome. This is especially frustrating when you are on their pay as you go plan and burn through a print job that needed color but came out black and white. Click Start Menu Type then click on “devices and printers” Contrary to what the support people are telling everybody, do not remove your printer from the devices list Click “add a printer” On the following screen, even if your printer is listed, Click at the bottom where it says “the printer I want isn’t listed” On the next screen, select “my printer is a little older, help me find it” and click next It will show “searching for available printers”… this time select your printer from the list and hit next Windows will ask which version of the driver you want to use and give the following 2 options: Use the currently installed driver or replace the current driver. Select “replace the current driver” On the next screen, name your printer then hit “next” It will install the driver…