The problem – you try to print color but the print keeps defaulting to monochrome. This is especially frustrating when you are on their pay as you go plan and burn through a print job that needed color but came out black and white.
- Click Start Menu
- Type then click on “devices and printers”
- Contrary to what the support people are telling everybody, do not remove your printer from the devices list
- Click “add a printer”
- On the following screen, even if your printer is listed, Click at the bottom where it says “the printer I want isn’t listed”
- On the next screen, select “my printer is a little older, help me find it” and click next
- It will show “searching for available printers”… this time select your printer from the list and hit next
- Windows will ask which version of the driver you want to use and give the following 2 options: Use the currently installed driver or replace the current driver. Select “replace the current driver”
- On the next screen, name your printer then hit “next”
- It will install the driver and color printing should now work. At least it did for me.
So far this has proved to be a permanent solution, my settings are no longer reverting to monochrome and color printing now remains as an available option each time I’ve printed since this fix. Hope this helps somebody”
/endquote by TheBadWrench.
Should end up looking something like this:
And I’ll be damned, it finally works again. Honestly, I have no idea what sorcery this is, but sometimes you have to Fonzy it, and just slam that jukebox.
Thanks my guy – you saved me a ton of hair-pulling. HP – no thanks to you.
Let me know if this saved you too!